There may be several reasons for this.
If you have a booking ID - please try to enter your details at this link to access your entry. Check that your email address is correctly typed and with no errors.
Secondly, emails can often get directed straight into junk/spam folders or get rejected by email servers altogether. Please ensure that you check those folders and additionally add ‘hello@etapecaledonia.com’ to your safe senders list to receive future emails.
Please reach out to us should you have further doubts.